Personalized Services

We promise that with the purchase of any 1 item, you will receive a mystery gift from us on Christmas Eve for 10 consecutive years, valued at no less than $100 each time, in an effort to convey the brand’s philosophy with no strings attached.

Returns & Exchange Service

All products on this website are genuine ChairCove items, manufactured strictly according to craftsmanship standards to ensure quality. Each product undergoes rigorous QC inspection before being delivered to you. However, due to manual inspection, there might be rare instances of overlooked defects. If you receive any damaged or defective items, please contact our customer service within 30 days for a return or exchange, and we will cover the cost of the return or exchange.

30 Years Warranty

• Warranty Coverage：

If there is any problem within the warranty period, the product will be replaced or repaired unconditionally, and the return shipping cost will be borne by ChairCove.

① Inhuman failure to install, structural collapse, material fracture

② buried connectors loose, the structure of the loose impact on the use of

③ Cracking at the jigsaw

• Non-Warranty Coverage：

Natural wood cracking, deformation can not be avoided, even after professional treatment and construction design can only reduce the chances of cracking; solid wood texture, breath, life, traces are natural beauty, not because of cracking, deformation and have an impact, we can use them in accordance with their own more comfortable and accustomed to the way.

Lifetime Repair

Due to human cause, pet cause and climate environment cause product use problem, ChairCove support lifetime repair service, you need to pay for the repair cost, packaging cost and return shipping cost.